Buying Safely Online

Card payments are processed by 'Protx', 'PayPal' or 'Google Checkout' on their secure websites.

If you prefer to make your purchase over the telephone rather than using the secure online payment facility - please call us.

Delivery

We will endeavour to ship same day orders recieved and paid for by 3pm.  All orders are shipped using Parcelforce or Royal Mail, using Next Working Day delivery services. 
 
We are a mail order only company, we do not have a collection facility at present.

VAT Charges

All prices include VAT at the current rate of 17.5%.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If on delivery your the Goods appear to be visibly damaged you must notify the carrier immediately that you will not accept delivery otherwise you will forfeit your right to reject the goods for visible damage.

If for any reason you are not happy with your order you have the following options:

• Please Contact Us first to dicuss why you may wish to return an item. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund.
• We have a no quibble returns policy within 7 days of purchase, provided the item is in a re-saleable condition, (i.e unused, unmarked and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. It is the responsibility of the customer to return the item and ensure the package has been protected in return transit. You must include a copy of your invoice with the return.
• Where a customer returns their order because it is no longer required, tv-brackets.co.uk reserves the right to recover the original delivery costs.
• Where the customer returns an item that is part of a reduced price/free promotion, the customer will be expected to return all items received as part of the promotion in as new, unused, unopened perfect re-saleable condition or pay the current value for any items not returned.